Where Artistry Meets Celebration. Exclusive Handmade Attire for Every Festival's Finest Moments.

kyoola newsletter
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I create an account?

To create an account with us, simply follow these easy steps:

  1. Click on the 'Sign Up' or 'Create Account' button located at the top of our website.
  2. Fill out the required information such as your email address, name, and a password.
  3. Verify your email address by clicking on the confirmation link sent to your inbox.
  4. Once verified, you'll have access to your new account where you can update your profile, manage your orders, and enjoy exclusive benefits.

Creating an account allows for a faster checkout process, order tracking, and personalized recommendations based on your preferences.

If you have any questions or need assistance, feel free to contact our customer support team. We're here to help!

How can I reset my password?

Resetting your password is quick and easy! Follow these simple steps:

  1. Go to the login page on our website.
  2. Click on the 'Forgot Password?' or 'Reset Password' link.
  3. Enter the email address associated with your account.
  4. Check your email inbox for a password reset link.
  5. Click on the link provided in the email.
  6. Follow the instructions to create a new password.
  7. Log in to your account using your new password.

If you encounter any issues or need further assistance, please don't hesitate to reach out to our customer support team. We're here to help ensure a seamless experience for you.

What is wishlist?

A wishlist is a convenient feature offered by Kyoola that allows you to save items you're interested in for future reference or purchase consideration. By adding products to your wishlist, you can easily keep track of items you love without having to immediately add them to your cart or make a purchase.

This feature is particularly useful for planning future purchases, organizing gift ideas, or simply bookmarking items you'd like to revisit later. You can access your wishlist at any time by logging into your Kyoola account and navigating to the 'Wishlist' section.

Can I change or cancel my order?

Reach out to our customer service team at support@kyoola.com promptly with your order change request. Given our swift order processing in Switzerland, adjustments may not always be feasible. Regrettably, international orders cannot be modified at this time. Thank you for your understanding!

Delivery charges for orders from the Online Shop?

At Kyoola, we're delighted to offer worldwide shipping from our headquarters in Switzerland. Please note that shipping charges vary depending on the destination of your order.

To ensure transparency and accuracy, shipping costs will be calculated based on your location during the checkout process. Rest assured, our shipping rates are competitive and strive to offer you the best value for your delivery needs.

For any inquiries regarding shipping charges or assistance with your order, our dedicated customer support team is always available to help. Feel free to reach out to us, and we'll be more than happy to assist you.

Thank you for choosing Kyoola. We look forward to delivering your order promptly and efficiently to your desired destination.

How long will delivery take?

At Kyoola, we understand the excitement of receiving your order promptly. Our team is committed to processing and dispatching your items swiftly from our headquarters in Switzerland.

Once your order has been placed, please allow 1-2 business days for processing. After processing, delivery times will vary depending on your location. Generally, orders within Europe can take approximately 3-5 business days, while international orders may take 7-14 business days to arrive.

Please note that unforeseen circumstances such as customs clearance procedures or local postal delays may affect delivery times. Rest assured, we continuously monitor your shipment's progress and strive to ensure timely delivery.

For any urgent inquiries regarding the status of your order or expedited shipping options, please don't hesitate to contact our friendly customer support team. We're here to assist you every step of the way.

Thank you for choosing Kyoola. We appreciate your patience and look forward to delivering your order to you soon.

INFORMATION ABOUT US

CONTACT ME FOR ANY QUESTIONS

I'm always eager to hear from you! Please fill out the form below with your inquiries or feedback. I strive to respond within 24 hours during regular workdays. Keep in mind that I'm located in Switzerland, so time zone differences may apply. Looking forward to your message!