ORDERING & SHIPPING

How do I create an account?

To create an account with us, simply follow these easy steps:

  1. Click on the 'Sign Up' or 'Create Account' button located at the top of our website.
  2. Fill out the required information such as your email address, name, and a password.
  3. Verify your email address by clicking on the confirmation link sent to your inbox.
  4. Once verified, you'll have access to your new account where you can update your profile, manage your orders, and enjoy exclusive benefits.

Creating an account allows for a faster checkout process, order tracking, and personalized recommendations based on your preferences.

If you have any questions or need assistance, feel free to contact our customer support team. We're here to help!

How can I reset my password?

Resetting your password is quick and easy! Follow these simple steps:

  1. Go to the login page on our website.
  2. Click on the 'Forgot Password?' or 'Reset Password' link.
  3. Enter the email address associated with your account.
  4. Check your email inbox for a password reset link.
  5. Click on the link provided in the email.
  6. Follow the instructions to create a new password.
  7. Log in to your account using your new password.

If you encounter any issues or need further assistance, please don't hesitate to reach out to our customer support team. We're here to help ensure a seamless experience for you.

What is wishlist?

A wishlist is a convenient feature offered by Kyoola that allows you to save items you're interested in for future reference or purchase consideration. By adding products to your wishlist, you can easily keep track of items you love without having to immediately add them to your cart or make a purchase.

This feature is particularly useful for planning future purchases, organizing gift ideas, or simply bookmarking items you'd like to revisit later. You can access your wishlist at any time by logging into your Kyoola account and navigating to the 'Wishlist' section.

Can I change or cancel my order?

Reach out to our customer service team at support@kyoola.com promptly with your order change request. Given our swift order processing in Switzerland, adjustments may not always be feasible. Regrettably, international orders cannot be modified at this time. Thank you for your understanding!

Delivery charges for orders from the Online Shop?

At Kyoola, we're delighted to offer worldwide shipping from our headquarters in Switzerland. Please note that shipping charges vary depending on the destination of your order.

To ensure transparency and accuracy, shipping costs will be calculated based on your location during the checkout process. Rest assured, our shipping rates are competitive and strive to offer you the best value for your delivery needs.

For any inquiries regarding shipping charges or assistance with your order, our dedicated customer support team is always available to help. Feel free to reach out to us, and we'll be more than happy to assist you.

Thank you for choosing Kyoola. We look forward to delivering your order promptly and efficiently to your desired destination.

How long will delivery take?

At Kyoola, we understand the excitement of receiving your order promptly. Our team is committed to processing and dispatching your items swiftly from our headquarters in Switzerland.

Once your order has been placed, please allow 1-2 business days for processing. After processing, delivery times will vary depending on your location. Generally, orders within Europe can take approximately 3-5 business days, while international orders may take 7-14 business days to arrive.

Please note that unforeseen circumstances such as customs clearance procedures or local postal delays may affect delivery times. Rest assured, we continuously monitor your shipment's progress and strive to ensure timely delivery.

For any urgent inquiries regarding the status of your order or expedited shipping options, please don't hesitate to contact our friendly customer support team. We're here to assist you every step of the way.

Thank you for choosing Kyoola. We appreciate your patience and look forward to delivering your order to you soon.

PAYMENT & BILLING

What payment methods do you accept?
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Do I receive an invoice for my order?

Absolutely! At Kyoola, we ensure that every order is accompanied by a detailed invoice for your records. Upon completing your purchase, you will receive an electronic invoice via email confirmation. This invoice contains all pertinent details of your transaction, including itemized costs, shipping charges, and any applicable taxes.

For added convenience, you can also access and download your invoice directly from your Kyoola account. Simply log in and navigate to your order history, where you'll find the option to view and download your invoice at any time.

Should you require any further assistance or have specific requests regarding your invoice, our dedicated customer support team is always available to help. Feel free to reach out to us, and we'll be happy to accommodate your needs.

When the order payment is taken of my bank account?

When placing an order with Kyoola, the payment will typically be deducted from your bank account shortly after the order has been successfully placed. The exact timing of the payment deduction may vary depending on your bank's processing times and the payment method you've chosen.

For most orders, payment is processed immediately upon checkout. However, in some cases, such as pre-orders or custom-made items, payment may be processed at a later date, typically when the product is ready to be shipped.

Rest assured, you will receive confirmation of your payment via email, along with an order confirmation detailing the items purchased and the total amount charged to your account.

If you have any questions or concerns regarding the timing of payment deduction or need assistance with your order, please don't hesitate to reach out to our customer support team. We're here to help ensure a smooth and hassle-free shopping experience for you.

Can I change or cancel my order?

Reach out to our customer service team at support@kyoola.com promptly with your order change request. Given our swift order processing in Switzerland, adjustments may not always be feasible. Regrettably, international orders cannot be modified at this time. Thank you for your understanding!

PRODUCTS & SERVICES

How do I care for my garment?
Kyoola crafts its attire from premium fabrics, adorned with intricate crochet details.
 
  • Preserve the pristine condition of your garments with these care instructions:
  • Hand-wash in cold water using a mild detergent.
  • Opt for a gentle detergent; a quarter-sized amount mixed with cool water is ideal.
  • Air-dry in the shade; avoid tumble drying, dry cleaning, ironing, or using bleach.
  • Refrain from leaving the garment rolled up wet or wringing it out.
  • Minimize contact with rough surfaces to prevent fabric pulling.
  • Chlorine can harm your garment; promptly wash after exposure.
  • Be cautious with tanning oils, sunscreens, and fake tanning products as they may stain or damage your Outfits.
  • To prolong your garment's life, rinse it immediately after use. Note that Kyoola does not accept returns for washed or worn items.
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How do I know which size to choose?

Many of our products come in one-size or adjustable designs tailored to fit various body types. For additional guidance, our size chart serves as a useful tool in ensuring the ideal fit. If you require further assistance or specific measurements for a particular style, don't hesitate to reach out to our knowledgeable team via email. Simply include your bust, waist, and hip measurements in your message, and we'll be more than happy to assist you.

RETURNS & EXCHANGES

Can I change or cancel my order?

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What should I do if I receive a damaged or wrong product?

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What is ``package tracking`` in my orders?

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